Alphelom Refund Policy

At Alphelom, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be instances where you are not fully satisfied with your purchase, and we want to ensure a seamless and hassle-free experience. To that end, we have implemented the following comprehensive refund policy:

Eligibility for Refunds

1. Standard Refund Period: You have 30 days from the date of delivery to request a refund for any reason, no questions asked. This applies to all products purchased from our website or physical store, except for those listed under the "Non-Refundable Items" section below.
2. Defective or Damaged Items: If you receive a defective or damaged item, you may request a refund or exchange within 60 days of delivery. Please provide photographic evidence of the defect or damage when submitting your request.
3. Late or Missing Deliveries: If your order does not arrive within the expected delivery timeframe or is lost in transit, you may request a refund or reshipment within 60 days of the original order date.

Non-Refundable Items

The following items are not eligible for refunds or exchanges:

• Customized or personalized products
• Digital products or software (after download or activation)
• Gift cards
• Clearance or discounted items
• Products that have been used, worn, or altered

Refund Process

1. Return Shipping: For eligible returns, you are responsible for the shipping costs to return the item(s) to us. We recommend using a trackable shipping method to ensure the safe arrival of your return. If the return is due to our error (e.g., defective or incorrect item), we will provide a prepaid return label or reimburse you for the shipping costs upon request.
2. Condition of Returned Items: All returned items must be in their original, unused condition with all tags, labels, and packaging intact. We reserve the right to refuse a refund or impose a restocking fee if the item shows signs of wear, damage, or tampering beyond what is necessary to inspect the item.
3. Refund Method: Refunds will be issued using the same payment method as the original purchase. If the original payment method is unavailable, we will issue a store credit or refund via an alternative method.
4. Processing Time: Once we receive and inspect your returned item(s), we will process your refund within 5-7 business days. You will receive a confirmation email once your refund has been processed.

Exceptions and Special Circumstances

If your situation falls outside the scope of this refund policy, please contact our customer service team at support@alphelom.com. We will review your case and make every effort to find a fair and reasonable resolution.For example, if you have received a defective or damaged item outside of the 60-day window, we may still consider a refund or exchange on a case-by-case basis, provided you can provide sufficient evidence of the issue.

Return Merchandise Authorization (RMA)

Before returning any item, you must obtain a Return Merchandise Authorization (RMA) number from our customer service team. This number must be clearly displayed on the outside of the return package. Returns without an RMA number may be refused or delayed in processing.To obtain an RMA number, please contact us at support@alphelom.com and provide the following information:

• Your order number
• The reason for the return
• A description of the item(s) being returned
• Photographic evidence of any defects or damage (if applicable)

Once your RMA request is approved, we will provide you with an RMA number and instructions for returning the item(s).By making a purchase from Alphelom, you acknowledge and agree to the terms and conditions outlined in this refund policy. We reserve the right to modify or update this policy at any time, and any changes will be effective immediately upon posting on our website.If you have any further questions or concerns regarding our refund policy, please do not hesitate to contact our customer service team.