Shipping Policy

Alphelom Shipping Policy

At Alphelom, we understand the importance of timely and reliable shipping for our valued customers. We strive to ensure that your orders are delivered promptly and in excellent condition. This comprehensive shipping policy outlines our practices and procedures for shipping orders placed on our website.

Shipping Methods

We offer the following shipping methods for domestic and international orders:

1. Standard Shipping: This is our most economical shipping option, suitable for non-urgent orders. Delivery times may vary depending on your location, but typically range from 5-10 business days within the continental United States and 10-20 business days for international destinations.
2. Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options. Delivery times are typically 2-5 business days within the continental United States and 5-10 business days for international destinations.
3. Express Shipping: If you need your order as soon as possible, our express shipping option is the fastest way to receive your items. Delivery times are typically 1-3 business days within the continental United States and 3-7 business days for international destinations.
4. Freight Shipping: For larger or bulkier items, we offer freight shipping services. Delivery times and costs will vary based on your location and the size and weight of your order. Our customer service team will provide you with a quote for freight shipping during the checkout process.

Please note that shipping times are estimates and may vary depending on your location, customs clearance, carrier delays, and other factors beyond our control.

Shipping Charges

Shipping charges are calculated based on the weight, dimensions, destination, and shipping method chosen for your order. You will be able to view the shipping costs and estimated delivery times during the checkout process before completing your order.For orders above a certain value (e.g., $100), we may offer free standard shipping or discounted shipping rates. These promotions will be clearly displayed on our website or during the checkout process.

Tracking and Delivery

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier's website.Please ensure that you provide a valid and accessible delivery address during the checkout process. We are not responsible for any delays or issues caused by incorrect or incomplete address information.If you require a signature upon delivery or have specific delivery instructions, please include these details in the "Order Notes" section during checkout.

International Shipping

For international orders, please note that additional customs duties, taxes, and fees may apply, which are the responsibility of the customer. These charges are not included in the shipping costs calculated during checkout and may be collected by the local customs authority upon delivery.We recommend that you familiarize yourself with your country's import regulations and restrictions before placing an international order.

Shipping Restrictions

Certain products or orders may be subject to shipping restrictions due to their size, weight, or nature. We reserve the right to refuse or delay shipment of any order that violates applicable laws or regulations, or poses a potential risk during transportation.Additionally, we may not be able to ship to certain locations or countries due to logistical or regulatory constraints. If your order cannot be shipped to your desired location, we will notify you and provide alternative options or a refund.

Shipping Insurance

We offer optional shipping insurance for an additional fee during the checkout process. Shipping insurance provides protection against loss, damage, or theft of your order during transit. We highly recommend purchasing shipping insurance for high-value or fragile items.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Refund Policy for detailed instructions and guidelines.By placing an order with Alphelom, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy. We reserve the right to modify or update this policy at any time, and any changes will be effective immediately upon posting on our website.If you have any further questions or concerns regarding our shipping practices, please do not hesitate to contact our customer service team.